Privacy Policy
Olena Real Estate is a prestigious real estate Company in the UAE, specializing in luxury properties and off-plan projects to provide clients with exclusive opportunities.
Privacy Policy
What data shall be collected?
The Company collects contact information, names, financial details, employment data, and Know Your Customer (KYC)-related information.
The collection of personal information would be through direct communication with the concerned person.
The collected information includes the following types of personal data:
– Personal details such as name, correspondence addresses, telephone numbers, email addresses,
– Other identifiers like date and place of birth, gender, nationality,
– Names and titles of owners, directors, shareholders, beneficiaries, counterparties, or similar individuals,
– Bank account details, including Debit/Credit Card information necessary to conclude the transaction,
– Taxation-related information,
– Income/salary, occupation/employment,
– Specimen signature, copy of Passport or Emirates ID or other similar documents,
– Copy of address proof – such as Utility Bill,
– Other information required for compliance (to conduct the Customer Due Diligence) with the provisions of Anti-Money
– Laundering (AML), and
– Any other details or documents necessary to establish a business relationship or successfully provide the agreed services.
The Company is committed to ensuring that the personal details, including information related to credit/debit card information, are not stored, sold, shared, rented, or leased to any third parties unless required to complete the engagement. The Company takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, the Company cannot guarantee the security of any information that is disclosed online over any of the company’s websites.
When the person visits and inquires about services offered by the Company on any of the company’s websites, information like name, contact details, name of the associated organization, location, email address, etc., may be requested.
How will the data be used?
The Company shall collect personal data in connection with providing our services and conducting our normal business operations and/or communications to invite you to our event or share relevant information.
The Company may hold information about the following:
– The person is a client, a representative of a client, or the beneficial owner of a client.
– The person is a party or the representative of a party in a matter on which we are advising a client.
– Where the company must process personal data per the regulatory requirements, such as Anti-Money Laundering laws.
– When the person is the supplier to any company, providing any goods or services, including a representative of a company that provides services.
– The person who has attended our seminars, webinars, or events or has subscribed to receive our newsletter updates.
– Current employee, past employee, and the prospect who has applied for employment with any of the Company companies, including the shareholders and senior management.
– Where the person has met any of the employees of the companies and exchanged business cards or contact details under a professional setup.
Legal basis for using the data
The Company processes the data for legitimate interests, legal compliance, and protection, but with the data subject’s consent where necessary. As required, personal information shall be processed to advance the Company’s legitimate business interests and other objectives.
These objectives encompass the following:
– Managing, overseeing, and enhancing business relationships, including business development and analysis activities.
– Establishing, exercising, or safeguarding legal claims and rights and protecting and enforcing the Company’s rights, assets, and safety.
– Communicating with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
– Investigating, responding to, and resolving grievances or incidents related to the business, upholding service quality, and training the personnel.
– Personal data may be processed to adhere to laws and regulations. This may include collaborating with and responding to requests from the government, regulatory bodies, or other relevant parties and reporting transactions or activities to these entities.
– Monitoring and analyzing the use of services and products for risk assessment and control, including detecting, preventing, and investigating fraud.
– Executing compliance actions such as AML measures (KYC and Customer Due Diligence).
Additionally, the personal data shall be processed for ancillary internal tasks of the Company, such as book-keeping and accounting, auditing, and regulatory reporting requirements to concerned authorities.
To execute the agreed engagement, when the requested information is not obtained from the person, it may impact the quality or delivery schedule of the services.
Personal data shall be used only for the purposes it was collected unless such data is required for some other purpose following the applicable regulations. If such data is required for an unrelated purpose, the concerned company shall give prior intimation to the concerned parties and the legal backing.
How to raise Data Privacy-related concerns?
In case of any concerns, complaints, or general requests regarding the personal data, the data subject shall write an email to the Data Protection Officer at info@olenarealestate.ae
The requests from the data subject shall be handled in accordance with the Company’s Data Protection Policy.
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